Mastodon

Category: Technology

Canned vs. Personalized Responses: Finding the Right Balance in Customer Support

When I’m handling a dozen tickets about the same issue, I reach for a pre‑written template—either one created by the team or one I’ve saved from previous cases. The advantage ...

Privacy — the most‑searched word in 2025 and early 2026

When I talk about “privacy,” I’m not just referring to the classic mantra of “back up my data three times, store it offline, and keep strangers out.” That approach covers ...

Triple phone wielding – Android user experience with iPhone 13 Pro and iOS (long-term personal review)

Or as I like to call it: using both operating systems at the same time, but for completely different reasons and ecosystems. Let’s set the premise straight. I’m a long-term ...

Surviving Windows 10 End of Support: Practical Tips and Workarounds

Hey everyone, as you probably already know, Windows 10 official support is officially over starting tomorrow, October 14, 2025—unless you’re in the ESU program. That means no more updates, not ...

Testing iOS 26 on a Backup Device: Development Insights

It’s early summer 2025, and it’s time to get ready for the next macOS, iOS, iPadOS, and even watchOS releases. This year it will be named all version 26, some ...

Inside Croatia’s Latest .hr Phishing Wave: What I Learned from My Own Inbox

Over the past week, I’ve encountered a troubling wave of phishing emails sent to my official .hr address—the same one I use for my website—and each message claimed to originate ...