As a versatile digital professional with over 13 years of experience in freelance web design and development, I currently balance my freelance work with a full-time position as a Customer Support Representative at Significo. My expertise spans customer support, sales, IT administration, and content creation, making me a valuable asset in today’s dynamic digital landscape.

I excel in providing comprehensive customer support, utilizing various tools like Salesforce, 3CX, Zendesk, and Avaya to ensure client satisfaction. My technical prowess is evident in my ability to manage web development, social media strategies, and IT infrastructure effectively.

Throughout my career, I’ve consistently demonstrated adaptability, managing diverse responsibilities from upselling telecommunications services to creating engaging content for multiple YouTube channels. My unique combination of technical skills, customer service excellence, and creative abilities positions me as a standout professional in the digital realm.

When I’m not crafting digital solutions or assisting customers, I channel my creativity into producing engaging content for multiple YouTube channels, covering topics from tech reviews to educational videos. My passion for technology extends beyond work hours, as I enjoy staying up-to-date with the latest gadgets and exploring photography in my free time.

My commitment to continuous learning is reflected in my certifications and education. This ongoing pursuit of knowledge, combined with my extensive experience and genuine enthusiasm for all things digital, allows me to bring both expertise and personality to every project I undertake.

Work Experience

Significo

Inbound Customer Support Representative | Multiproject Support Agent
Start date

December 2024

End date

Ongoing

Work Type

Full-Time

Work Location

Remote

Lider Net Ltd.

Sales Manager for Business Customers at Telecommunications
Start date

September 2024

End date

November 2024

Work Type

Full-Time

Work Location

Remote

Hrvatski Telekom

Inbound Customer Service Representative | Sales Representative
Start date

July 2023

End date

July 2024

Work Type

Full-Time

Work Location

Remote

Transcom Worldwide

Inbound Customer Service Representative | EMEA Region Project
Start date

November 2022

End date

January 2023

Work Type

Full-Time

Work Location

Remote

Global Print Ltd.

Information Technology System Administrator, Social Media Manager
Start date

January 2018

End date

December 2018

Work Type

Full-Time

Work Location

Zagreb, Croatia

Great Choice Ltd.

Web and Social Media Manager, Web Designer, System Administrator
Start date

January 2018

End date

October 2018

Work Type

Full-Time

Work Location

Zagreb, Croatia

Gold Deal Ltd.

Web and Social Media Manager, System Administrator
Start date

October 2016

End date

December 2017

Work Type

Full-Time

Work Location

Zagreb, Croatia

Self Employed

Freelance Web Designer | Web Administrator
Start date

January 2012

End date

Ongoing

Work Type

Freelance

Work Location

Zagreb, Croatia

Self Employed | YouTube

Content Creator | Video Editor
Start date

February 2008

End date

Ongoing

Work Type

Freelance

Work Location

Zagreb, Croatia

Education

Zagreb University of Applied Sciences

October 2012 - November 2019

High School of Ruđera Boškovića Zagreb

September 2008 - July 2012

Primary School of Žitnjak, Zagreb

September 2000 - June 2008

Certifications

Career Essentials in System Administration

Microsoft and LinkedIn

January 2025

Zendesk Customer Service Professional Certificate

LinkedIn and Zendesk

January 2025

CompTIA IT Fundamentals

April 2024

CompTIA A+ Core 1

April 2024

Fundamentals of digital marketing

April 2024