As a versatile digital professional with over 13 years of experience in freelance web design and development, I currently balance my freelance work with a full-time position as a Customer Support Representative at Significo. My expertise spans customer support, sales, IT administration, and content creation, making me a valuable asset in today’s dynamic digital landscape.
I excel in providing comprehensive customer support, utilizing various tools like Salesforce, 3CX, Zendesk, and Avaya to ensure client satisfaction. My technical prowess is evident in my ability to manage web development, social media strategies, and IT infrastructure effectively.
Throughout my career, I’ve consistently demonstrated adaptability, managing diverse responsibilities from upselling telecommunications services to creating engaging content for multiple YouTube channels. My unique combination of technical skills, customer service excellence, and creative abilities positions me as a standout professional in the digital realm.
When I’m not crafting digital solutions or assisting customers, I channel my creativity into producing engaging content for multiple YouTube channels, covering topics from tech reviews to educational videos. My passion for technology extends beyond work hours, as I enjoy staying up-to-date with the latest gadgets and exploring photography in my free time.
My commitment to continuous learning is reflected in my certifications and education. This ongoing pursuit of knowledge, combined with my extensive experience and genuine enthusiasm for all things digital, allows me to bring both expertise and personality to every project I undertake.
Work Experience
Self Employed | YouTube
Content Creator | Video Editor
- Created and uploaded diverse content for Kursiljo’s YouTube channels, including TV reports, radio shows, educational videos, and phone reviews.
- Managed multiple YouTube channels simultaneously, ensuring consistent quality and engagement with viewers.
February 2008
Ongoing
Freelance
Zagreb, Croatia
Self Employed
Freelance Web Designer | Web Administrator
- Developed and designed various websites, implementing upgrades and new designs to enhance user experience.
- Managed web administration and server maintenance, ensuring optimal performance and security.
- Provided web hosting services for multiple projects, optimizing site speed and reliability.
January 2012
Ongoing
Freelance
Zagreb, Croatia
Gold Deal Ltd.
Web and Social Media Manager, System Administrator
- Managed web development and social media for Company Brand Store “maskice.hr”, increasing online visibility and customer engagement.
- Oversaw IT administration, ensuring smooth operations and resolving technical issues promptly.
- Provided exceptional customer support for the web shop, resulting in high customer satisfaction rates.
- Successfully handled in-store sales, contributing to overall sales growth for Gold Deal d.o.o.
October 2016
December 2017
Full-Time
Zagreb, Croatia
Great Choice Ltd.
Web and Social Media Manager, Web Designer, System Administrator
- Managed web development and social media for Company Brand Store “maskice.hr” and upcoming brand “Tiskara.hr”.
- Oversaw IT administration, social media management, and customer support for the web shop.
- Developed and designed websites for clients, ensuring high-quality design and functionality.
January 2018
October 2018
Full-Time
Zagreb, Croatia
Global Print Ltd.
Information Technology System Administrator, Social Media Manager
- Monitored internal IT infrastructure, ensuring smooth operations and security measures.
- Managed user accounts using Google Workspace and Windows Server AD, optimizing efficiency.
- Communicated with clients and provided support, enhancing customer satisfaction.
January 2018
December 2018
Full-Time
Zagreb, Croatia
Transcom Worldwide
Inbound Customer Service Representative | EMEA Region Project
- Provided chat, calls, and ticketing customer support for EMEA region using Zendesk, Avaya, and internal system for order management.
- Managed English-speaking customers, multitasked efficiently, and adapted to different support needs daily.
- Worked remotely from home while staying connected with the Zagreb office.
November 2022
January 2023
Full-Time
Remote
Hrvatski Telekom
Inbound Customer Service Representative | Sales Representative
- Provided customer support for billing issues and sales inquiries, including technical support for mobile technology and landline services.
- Utilized internally developed tools for data management and customer support.
- Successfully upsold customers from one service to a full package, resulting in increased revenue for the company.
- Worked remotely from home with connections to Rijeka Support Offices.
July 2023
July 2024
Full-Time
Remote
Lider Net Ltd.
Sales Manager for Business Customers at Telecommunications
- Managed internal database of business customers for a major Croatian Telecommunication provider, updating and maintaining customer relationships.
- Utilized tools to streamline customer data management processes, ensuring accurate and up-to-date information for sales activities.
- Worked remotely from home while staying connected with the Daruvar, Croatia office, facilitating seamless communication and collaboration.
September 2024
November 2024
Full-Time
Remote
Significo
Inbound Customer Support Representative | Multiproject Support Agent
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Deliver exceptional customer support for multiple projects using Salesforce, 3CX, Zoho Toolset, and proprietary CRM solutions, showcasing strong remote work capabilities and adaptability across various shifts.
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Collaborate effectively with diverse departments to ensure project success and strict adherence to GDPR regulations, leveraging digital communication strategies for seamless remote engagement.
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Demonstrate expertise in comprehensive documentation practices, including rewriting project documentation, identifying solutions from historical records, and meticulously logging interactions in multiple CRM platforms, while maintaining consistent communication with Zagreb, Croatia offices
December 2024
Ongoing
Full-Time
Remote
Education
October 2012 - November 2019
September 2008 - July 2012
September 2000 - June 2008
Certifications
Zendesk Customer Service Professional Certificate
LinkedIn and Zendesk
January 2025
Career Essentials in System Administration
Microsoft and LinkedIn
January 2025