As a versatile digital professional with over 13 years of experience in freelance web design and development, I currently balance my freelance work with a full-time position as a Customer Support Representative at Significo. My expertise spans customer support, sales, IT administration, and content creation, making me a valuable asset in today’s dynamic digital landscape.
I excel in providing comprehensive customer support, utilizing various tools like Salesforce, 3CX, Zendesk, and Avaya to ensure client satisfaction. My technical prowess is evident in my ability to manage web development, social media strategies, and IT infrastructure effectively.
Throughout my career, I’ve consistently demonstrated adaptability, managing diverse responsibilities from upselling telecommunications services to creating engaging content for multiple YouTube channels. My unique combination of technical skills, customer service excellence, and creative abilities positions me as a standout professional in the digital realm.
When I’m not crafting digital solutions or assisting customers, I channel my creativity into producing engaging content for multiple YouTube channels, covering topics from tech reviews to educational videos. My passion for technology extends beyond work hours, as I enjoy staying up-to-date with the latest gadgets and exploring photography in my free time.
My commitment to continuous learning is reflected in my certifications and education. This ongoing pursuit of knowledge, combined with my extensive experience and genuine enthusiasm for all things digital, allows me to bring both expertise and personality to every project I undertake.

Work Experience
Significo
Inbound Customer Support Representative | Multiproject Support Agent
December 2024
Ongoing
Full-Time
Remote
Lider Net Ltd.
Sales Manager for Business Customers at Telecommunications
September 2024
November 2024
Full-Time
Remote
Hrvatski Telekom
Inbound Customer Service Representative | Sales Representative
July 2023
July 2024
Full-Time
Remote
Transcom Worldwide
Inbound Customer Service Representative | EMEA Region Project
November 2022
January 2023
Full-Time
Remote
Global Print Ltd.
Information Technology System Administrator, Social Media Manager
January 2018
December 2018
Full-Time
Zagreb, Croatia
Great Choice Ltd.
Web and Social Media Manager, Web Designer, System Administrator
January 2018
October 2018
Full-Time
Zagreb, Croatia
Gold Deal Ltd.
Web and Social Media Manager, System Administrator
October 2016
December 2017
Full-Time
Zagreb, Croatia
Self Employed
Freelance Web Designer | Web Administrator
January 2012
Ongoing
Freelance
Zagreb, Croatia
Self Employed | YouTube
Content Creator | Video Editor
February 2008
Ongoing
Freelance
Zagreb, Croatia
Education
October 2012 - November 2019
September 2008 - July 2012
September 2000 - June 2008
Certifications
Career Essentials in System Administration
Microsoft and LinkedIn
January 2025
Zendesk Customer Service Professional Certificate
LinkedIn and Zendesk
January 2025